I am currently looking for a Program Manager (change management) for my asset management client.
The client needs someone who has experience in planning and implementing organisational change as part of a CRM (ideally Salesforce) implementation. You will work closely with the head of change, CIO and salesforce to align changes across the technical implementation, process changes and change framework. French speaking would be highly beneficial
The responsibilities for this key initiative are but are not limited to:
- Creating and validating measures of success for the change for each phase of the project
- Define and implement a set of recommendations/behaviours for different profiles/roles including director level to follow to help drive efficiency and adoption for the CRM system
- Assess adoption risks and plan mitigation strategies
- Defining and implementing a program level champion strategy
- Defining and implementing a training strategy and conducting certain user training e.g. train the trainer
- Developing a communication plan to help drive stakeholder engagement at all levels to
- Lead business process workshops to align business groups on new processes/best practice
Additional to this key project you may be responsible for tracking any other large projects within the Salesforce and platform team. This may include projects such as:
- Enhancements to the marketing automation tool
- Enhancements to the e-commerce platform
- Large changes to the company website
- Strategic projects across the marketing services teams e.g. process changes
- Enhancements to the Salesforce platform
