We are in search of a Transition and Operations Support Specialist to facilitate a seamless transition from project implementation to operations and maintenance teams. The ideal candidate should possess a robust background in IT Service Management (ITSM) and ITIL practices, specifically focusing on supporting Finance applications in the Insurance sector.
This role necessitates hands-on experience in establishing service desks and implementing Technical Target Operating Models (TTOM), particularly concentrating on moving projects from build mode to hyper-care mode.
Role and Responsibilities
- Offer support and guidance during the transition phase to ensure a smooth handover from the project implementation team to the operations and maintenance team.
- Apply IT Service Management (ITSM) and ITIL best practices to enhance service delivery and operational efficiency.
- Work collaboratively with project teams to transition from project build mode to hyper-care mode, guaranteeing service continuity and stability post-implementation.
- Support Finance applications within the Insurance domain, addressing specific operational and maintenance needs.
- Set up and oversee service desks to ensure efficient incident management and user support processes.
- Develop and execute Technical Target Operating Models (TTOM) customized to meet project transition and operational requirements.
- Assist in defining test plans, migration plans, and executing data migration activities from legacy systems to future state systems.
Qualifications
- Experience in developing Insurance Finance Application target operating models. Knowledge/Understanding of Insurance Finance Applications such as MI, Financial Planning & Analysis, Actuarial, IFRS17, among others.
- Demonstrated experience in IT Service Management (ITSM) and ITIL framework, with a solid grasp of service transition processes.
- Previous involvement in supporting Finance applications within the Insurance industry is highly advantageous.
- Hands-on experience in establishing and managing service desks, including incident management and user support.
- Proficiency in creating and implementing Technical Target Operating Models (TTOM) to address transition and operational needs.
- Excellent communication and collaboration skills, capable of effectively working across project and operational teams.
- Strong problem-solving skills, with a proactive approach to identifying and resolving operational challenges. - Ability to collaborate effectively in a fast-paced, multi-stakeholder environment.
